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CASE STUDY · ICE CREAM · PHOENIX, AZ

Dairy Queen

145 new customers in 7 months with new mover mail

Andrew Allen owns two Dairy Queen franchises, with nine ice cream and sweet treat spots within 2 miles. We welcomed every new neighbor in his ZIP code, and 145 came in within 7 months.

Dairy Queen restaurant sign in Phoenix, Arizona, franchise new mover direct mail case study

7

MONTHS

145

NEW CUSTOMERS

10%+

RESPONSE

9

COMPETITORS IN 2 MILES

Phoenix, AZ 85044 · 2 Dairy Queen franchises · New mover welcome package

Nine competitors within two miles!

Andrew Allen owns two Dairy Queen franchises, and he had a problem a lot of owners know well. There were nine ice cream and sweet treat options within 2 miles of his store. A big brand name gets you noticed, but it doesn’t make you the only choice in town. He needed new neighbors to pick his DQ first.

The Problem

  • Nine ice cream and sweet treat spots within a 2 mile radius.

  • With that many choices, it’s hard to build loyalty.

  • He needed a way to stand out that the other shops weren’t doing.

How We Helped

We sent our new mover welcome package to new residents in his ZIP code, 85044, and only there.

 

One per category: His Dairy Queen was the only ice cream shop in the welcome package. None of those nine competitors could get in.

 

First in line: New neighbors heard from him before they had picked a favorite treat spot.

 

A gift, not a coupon: A welcome gift feels like a hello from the neighborhood, so that first visit starts on a happy note.

The Results

In 7 short months, 145 new residents came in to redeem their welcome gift. That’s a response of more than 10% from a single ZIP code.

 

These are neighbors who live close by, and they found Andrew’s Dairy Queen before they found any of the other nine.

 

With that many choices nearby, being first is how you become their go-to spot.

1 ZIP

code mailed, and that was enough

1 of 1

ice cream shop in the welcome package

Questions Owners Ask

Want results like Dairy Queen?

Let’s look at how many new movers are coming into your area every month.

New mover welcome package with gift certificates from local businesses, one business per category

More ways to reach your neighbors.

Three programs that put your offer in the right hands.

Sample ice cream shop neighborhood saturation postcard

Saturation Mail

Every home in the neighborhood around your store. Great for grand openings, a new treat or just getting your name out there.

Sample Dairy Queen birthday postcard

Birthday Mail

A birthday gift from you, right before their big day. You reach a new audience every month, and birthday visits tend to spend more.

Sample Dairy Queen new mover gift certificate for two free small Blizzards

New Mover Mail

A welcome gift from you, right after they move in. Be the first place new neighbors try.

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