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ABOUT SUSAN

Hi, I'm Susan.
Nice to meet you.

I've been in print and direct mail since I was 17. Today I run Our Town Direct Mail from my hometown of Kailua, Hawaii, helping local businesses and franchises reach their neighbors.

Susan Nagi, owner of Our Town Direct Mail
Susan presenting a framed award to a local business owner

It started in a copy shop.

Little did I know that, at the age of 17, when I walked into a shop called Dittos, I would be shaping my lifetime career. Dittos later became Kinko's, which is now the almighty FedEx. But back in the day it was a copy shop in Honolulu that made flyers, business cards and stationery for local businesses.

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I stayed in print for 18 years, helping businesses get the word out to their local community.

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I love. To help. People.

Susan at the Welcome to Fabulous Las Vegas sign

Best move I ever made.

I'm not sure what led me to believe that 18 years in the print industry qualified me to own my own marketing franchise, but believe it, I did. In 2014 I bought my first Our Town America territory in Tempe, AZ. Three years later, Our Town Las Vegas was born.

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I LOVE what I do! Not only that I get to help people grow their businesses, it's the collaborating, the connecting, the brainstorming, the creating, thinking out of the box... it's what I'm all about!

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Today, thirty-something-ish years after Dittos, I’m doing the same thing on a larger scale, and I keep adding tools that put businesses in front of their perfect customer.

Susan and her husband Bryce with their dog Lucy at the beach

Life outside the office.

By my side is my very patient and willing-to-go-anywhere husband, Bryce, who keeps us strong and steady while I do the crazy stuff. We've made it full circle from Hawaii, to Arizona, to Las Vegas and now back to Hawaii, where I run my entire business from my hometown of Kailua. (Never worry about the time difference. I wake up VERY early.) Mr Kitty and Lucy round out our family.

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Competitive sailing, sourdough bread making, yoga, entertaining and paddling canoe are where you'll find me when I'm not working. It's a stunning life, and I'm grateful for every minute of it.

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I hope you'll come along for the ride.

Where we mail.

Map of the United States showing where Our Town Direct Mail clients are located across 33 states, with the most clients in Arizona, the Midwest, the Pacific Northwest and the Northeast

Over 4 million pieces of mail since 2014. 2.2 million welcome packages delivered. 33 states and counting.

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We work with nearly 100 local businesses across the country, from hardware stores in Montana and Massachusetts to pizza shops in South Dakota and grocers in Oregon. We keep it to one business per category in each welcome package, so the store we mail for is the only one of its kind new neighbors hear from.

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We’re working toward all 50 states. Don’t see yours yet? We’d love to mail there too. Let’s talk →

States we mail in today: Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming.

More ways to reach your neighbors.

Three programs that put your offer in the right hands.

Sample veterinary birthday postcard with a free pet exam offer

Targeted Mailings

You pick who: pet owners, new parents, homeowners, landscapers. We find them and put your offer in their hands.

Sample car wash birthday postcard with a birthday gift offer

Birthday Mail

A birthday gift from you, right before their big day. You reach a new audience every month, and birthday visits tend to spend more.

Sample Grimaldi's Pizzeria new mover postcard with a welcome offer

New Mover Mail

A welcome gift from you, right after they move in. Be the first place new neighbors try.

Let's see what's possible near you.

We'll look at your area and put together real numbers for your market.

grimaldis-postcard-and-welcome-package-sample.jpg

Our Town Direct Mail, owned and operated by Susan Nagi, is part of the Our Town America franchise system. Based in our Phoenix and Las Vegas territories, we help businesses across the country reach new movers, local households, and existing customers with highly targeted direct mail campaigns.

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